Knowledgebase: WinGate
Problems with downloading auto-updates
Posted by Matt Parker on 18 March 2011 05:05 PM


Downloading of automatic updates for applications such as Antivirus, spyware, Windows Updates etc fails even though normal Internet access appears to work without problems.


This problem could be caused by either caching or by using Kaspersky AntiVirus for WinGate (KAV). These applications use the BITS service which does partial downloads but KAV requires the entire file for scanning purposes so it prevents partial downloads.


Disable cache lookups for update sites
Refer to this knowledge base article to create a cache exception

Create a KAV scanning exception
Refer to this knowledge base article to create a KAV scanning exception

More information

For further questions, please contact our support helpdesk.

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