Symptoms

After exporting a WinGateConfig.reg file from a 32bit server and importing it on a 64bit server (or vice versa), WinGate does not see the newly imported registry settings and loads its default settings instead.

Summary

This happens because the WinGate configuration is stored in a different location of the registry on different operating system architectures. This is due to "registry redirection" which is a function of Windows 64 bit OSes designed to support 32 bit applications. WinGate is a 32 bit application.

On 32bit Windows, WinGate's configuration is located in: HKEY_LOCAL_MACHINE\SOFTWARE\Qbik Software\WinGate

On 64bit Windows, WinGate's configuration is located in: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Qbik Software\WinGate

Solution

On the 64bit target computer you will need to import the registry file using the 32 bit version of Regedit.exe.

1. Open Regedit.exe from the folder Windows\SysWOW64
2. Click Open
3. Find the registry file
4. Click OK.

More information

For further questions, please contact our support helpdesk.