In version 6 we introduced License Activation which requires you to activate your WinGate license before you can use WinGate.



Pre-version 6 WinGate licenses were in the format:
XXXXXXXXXXXXXXXXXXXXXX

Version 6 and later licenses are in the format:
XXXXXXXX-XXXXXXXX-XXXXXXXX-XXXXXXX

If you enter an old (pre-version 6) license key into the license manager you will see that a new license key appears in the License Manager, in the version 6 format. This new key is substituted for your old key to allow you to run WinGate.

You can activate your license from within the License Manager as follows:

1. Open GateKeeper, go to the Help menu and select License Management
   The Qbik License Viewer will open displaying your activated licenses
   
2. Click the Add new button
   
3. Click the Next button
   
4. Select the radio button Activate a license key
   
5. Enter your license details
   
6. Click the Next button

A connection will be made to our activation server and you should receive a message that your license has been successfully activated.

If you receive an error message please take note of what it says, it usually tells you exactly why your license could not be activated. If you have any questions about why your license would not activate please contact Qbik Support, you will need to tell them your error message.

If you can not connect to our activation server over the internet then you can make an email activation request. Follow the same steps to activate your license, but before you click the Next button, click the Configure button.



Change the radio button to Activate Licenses by email



Click OK
Click Next
You will see an encrypted text, Ctrl-C to copy the contents of the box and Ctrl-V into an email, then send it to activation@qbik.com.



You will receive a file to place into your WinGate directory. When you restart your WinGate engine the license will be added to the License Manager.

Deactivating licenses

You can activate and deactivate a license as many times as you like, and we allow you to move your license to a new machine whenever necessary. Before you activate your license on a new machine the license must first be deactivated.

To deactivate a license:

1. Open the License Manager
   
2. Highlight the license that you wish to deactivate
   
3. Click the Deactivate button

A connection will be made to our activation server and your license will be deactivated. You can now move your license to a new server.




Problems upgrading a license

If you wish to purchase an upgrade for your pre-version 6 license you must enter the original license details into our online upgrade wizard. If you try to enter the new format license key then you will see an error message as follows:



Please retry your upgrade using your original license details.