<![CDATA[Qbik New Zealand Limited]]> <![CDATA[Activating Licenses]]>
In version 2 we introduced License Activation which requires you to activate your PureSight license before you can use WinGate.

License Manager

All versions of PureSight licenses can be activated in version 2.

If you enter an old (pre-version 2) license key into the license manager you will see that a new license key appears in the License Manager, in the version 6 format. This new key is substituted for your old key to allow you to run PureSight.

You can deactivate and reactivate your license from within the License Manager as follows:
  1. Open GateKeeper, go to the Help menu and select License Management
    The Qbik License Viewer will open displaying your activated licenses
  2. Click the Add new button
  3. Click the Next button
  4. Select the radio button Activate a license key
  5. Enter your license details
  6. Click the Next button

license activation

A connection will be made to our activation server and you should receive a message that your license has been successfully activated.

If you receive an error message please take note of what it says, it usually tells you exactly why your license could not be activated. If you have any questions about why your license would not activate please contact Qbik Support, you will need to tell them your error message.

If you can not connect to our activation server over the internet then you can make an email activation request. Follow the same steps to activate your license, but before you click the Next button, click the Configure button.

Configuration

Change the radio button to Activate Licenses by email

email license

Click OK
Click Next
You will see an encrypted text, Ctrl-C to copy the contents of the box and Ctrl-V into an email, then send it to activation@qbik.com.

license text

You will receive a file to place into your WinGate/Plugins/PureSight directory. When you restart your WinGate engine the license will be added to the License Manager.

To deactivate your license:
  1. Open the License Manager
  2. Highlight the license that you wish to deactivate
  3. Click the Deactivate button

A connection will be made to our activation server and your license will be deactivated. You can now move your license to a new server.

license deactivation


Problems upgrading a license

If you want to purchase an upgrade for your pre-version 6 license you must enter the original license details into our online upgrade wizard. If you try to enter the new format license key then you will see an error message as follows:

ineligible license

Please retry your upgrade using your original license details.
]]> <![CDATA[Upgrading to Puresight 3.x results in license errors]]>

Upgrading to PureSight 3.x results in license errors

Description

After upgrading PureSight for WinGate to PureSight 3.x for WinGate you receive a system message in GateKeeper saying:

The License for PureSight has expired or is invalid. PureSight for WinGate functionality will not be available


WinGates License Management shows the license activation is fine.

Summary

PureSight for WinGate stores its license in a different directory to previous versions. If this is an upgrade then WinGate will not see the new license as it continues to look in the old directory.

Solution

To resolve this issue:

  1. Navigate to C:\Program Files\WinGate\Plugins folder
  2. You will see 2 folders here PureSight and PureSight 3.0
  3. In the PureSight 3.0 folder you will see a .lic file copy this file to the PureSight folder
  4. Restart the WinGate engine

You should no longer see that error message in WinGate.

More information

For further questions, please contact our support helpdesk.

]]>